Name: Behind every bill: Inside the EnergyCAP bill operations service
Start: 2026-09-16T09:15:00-0400
End: 2026-09-16T10:00:00-0400

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Behind every bill: Inside the EnergyCAP bill operations service

Wednesday September 16, 2026 9:15am - 10:00am EDT

Majestic Palm ABCD

Ever wonder what happens between a utility issuing a bill and that bill showing up in EnergyCAP, audited and ready to pay? This session is a guided tour of the Bill Operations service: the teams, workflows, and technology that retrieve, process, and quality-check your bills every day. We’ll walk through the service tiers and what each includes, how our teams are organized around each stage of the bill pipeline, the retrieval channels, and how issues get resolved and measured. You’ll leave with a clear picture of what the Bill Operations service does for you and how to get the most from it.

Speakers

Nate Pena

Dan Behringer

Chief Customer Officer, EnergyCAP

As Chief Customer Officer at EnergyCAP, I serve the Customer Solutions team, overseeing all post-sale customer-facing functions including Onboarding, Implementation, CAPture Services, Customer Success, and Support. My role focuses on enhancing customer experiences, streamlining processes... Read More →

Wednesday September 16, 2026 9:15am - 10:00am EDT
Majestic Palm ABCD Sheraton Orlando Lake Buena Vista Resort

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Nate Pena

Dan Behringer

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Success you have shared X tickets.

Catalyst Converge 2026

Nate Pena

Dan Behringer

Attendees (10)

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